1. General
  2. Questions
0
Answered

Can't reinstall Hebcal

NSL 2 years ago • updated by Michael J. Radwin 2 years ago • 5

I had Hebcal installed on my Apple Watch 4 and it worked great. I upgraded to the Ultra. Hebcal isn't listed as an app in the Ultra or in the Watch App. If I go to the Watch Store it shows as purchased but I can't download it again. Purchased is grayed out and there is no download option. How do I get it back?

Answer

Answer
Answered
Michael J. Radwin 2 years ago

Thanks for your reply. We can see from the screen shot that you're using the App Store on an iPhone, not the App Store on the Watch itself.

Because our app is Apple Watch Only and doesn't have an iPhone companion app, trying to install a 2nd time via the iPhone app store won't work. (Bad user experience on Apple's part to show you a greyed-out Purchased button, but it's a bit understandable because Watch-only apps are relatively new. I'm hoping Apple will probably eventually fix this.)


The recommended workaround is to install the Hebcal app from the App Store on the watch itself.


Press the Digital Crown to see the Home screen, then tap the App Store.

Then tap the Search box at the top, type Hebcal, and tap the Search button on the top right.

Then follow the instructions we posted earlier.

Michael J. Radwin 2 years ago

Glad it worked. Thanks for persevering through a cumbersome process.

Some day we hope to build and release an iPhone companion app... that would also make the install/re-install process easier.

+1
NSL 2 years ago

Thank you. Your last answer actually dented my head and it worked perfectly as you expected. Thanks very much.

Answer
Answered
Michael J. Radwin 2 years ago

Thanks for your reply. We can see from the screen shot that you're using the App Store on an iPhone, not the App Store on the Watch itself.

Because our app is Apple Watch Only and doesn't have an iPhone companion app, trying to install a 2nd time via the iPhone app store won't work. (Bad user experience on Apple's part to show you a greyed-out Purchased button, but it's a bit understandable because Watch-only apps are relatively new. I'm hoping Apple will probably eventually fix this.)


The recommended workaround is to install the Hebcal app from the App Store on the watch itself.


Press the Digital Crown to see the Home screen, then tap the App Store.

Then tap the Search box at the top, type Hebcal, and tap the Search button on the top right.

Then follow the instructions we posted earlier.

NSL 2 years ago


Thanks for replying so quickly. As you can see from the screen shot, the cloud isn't there. If it would have been there, I would have already tried that. The app isn't listed in the apps installed or the apps available to install.

Under review
Michael J. Radwin 2 years ago

Thanks for using Hebcal Apple Watch app!

We're sorry to hear that you're having trouble installing the app on a new watch.

Press the Digital Crown to see the Home screen, then tap the App Store.

Then tap the Search box at the top, type Hebcal, and tap the Search button on the top right.


You should see a screen on the watch like the following:

If you've downloaded the Apple Watch Hebcal app before, you should see a blue cloud icon with an arrow pointing downwards (like the screen shot above). Or, you may see a small blue "GET" button if the watch thinks it's never been downloaded before.

Either way, click the blue cloud download icon (or the Get button) to download and install it on your watch.

Then click the blue Open button to launch the application.

If this doesn't work, could you try turning your watch off and then on again and see if it shows up correctly in the App Store?


If it still doesn't work, could you post a screenshot so we can see what it looks like on the Ultra?

Shabbat shalom!

Customer support service by UserEcho